Terms & Conditions

1. About us

Get Lanzarote ("we", "us", "our") is a booking platform for experiences in Lanzarote, Canary Islands. The experiences are delivered by independent local operators. We act as an intermediary between you and that operator, and we take the payment on their behalf. Our contact email is hello@getlanzarote.com.

2. Two ways of booking

Experiences on this website fall into one of two categories, and which one applies is stated on the experience page.

1. Instant booking. The dates shown come from the operator's own availability. When you select an available date and complete payment, your place is reserved and the booking is confirmed at that moment. You receive a written confirmation immediately.
2. On request. No live calendar is connected for that experience. Sending an enquiry does not create a booking and does not oblige you to pay anything. We come back to you with available dates and a final price, and a booking exists only once you have accepted and paid.

3. Confirmation

For instant bookings, the confirmation email sent after payment is the record of your booking. It states the experience, the date and time, the number of participants and, when the operator has given one, the meeting point or pick-up time. Your trip page has the operator's phone number.

While you are completing a booking we may hold your place for a limited period so that it cannot be sold twice. If payment is not completed within that period, the place is released.

In the rare case that a place is no longer available after payment has been taken, we will offer you an alternative date or refund you in full. You are never obliged to accept an alternative.

4. Pricing

For instant bookings, the total shown at the payment step is the final price for the participants you have selected, taxes included. Whether the experience picks you up, and from where, is on the experience page: it is not included unless it says so.

For experiences on request, prices shown on the website are indicative starting prices. We confirm the final price in writing before any payment is taken.

All prices are quoted in Euros (EUR). For non-Euro payment methods, exchange rate fluctuations are the customer's responsibility.

5. Cancellation and refunds

Each experience has a free-cancellation window, set with its operator. The exact number of hours is on the experience page and on the booking page, before you pay, and it is repeated in your confirmation email.

• Inside the free-cancellation window: cancel from your trip page and the full amount goes back to the same card.
• After it: the booking is not refunded. You can still cancel to release the place, and we would rather you did, so the operator can resell it.
• There are no partial refunds. It is one or the other.

If the operator cancels because of weather or safety, you get another date or the full amount back, whichever you prefer.

6. Our responsibilities

We act as an intermediary. The experience itself is delivered by independent local operators. Before we publish an activity we check that its operator holds the licence for it and a valid civil liability insurance, and we can suspend it at any time if that stops being true. Beyond what consumer protection law requires, we cannot accept liability for what happens during the experience itself.

We are responsible for accurately representing the experiences, ensuring the booking process is clear, and providing the information you need to participate safely.

7. Your responsibilities

By submitting a booking request, you confirm that:

• The information you provide is accurate and complete.
• All members of your group meet any age, health, or fitness requirements communicated by us.
• You have appropriate travel insurance for your visit to Lanzarote.
• You will follow the safety instructions of guides and providers.

8. Intellectual property

All content on this website, including text, photography, and design, belongs to Get Lanzarote or is used with permission. You may not reproduce or distribute any content without our written consent.

9. Governing law

These terms are governed by the laws of Spain. Any dispute is subject to the courts of Arrecife (Lanzarote), unless consumer protection law in your country of residence gives you greater rights.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated on this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

Questions about these terms? Write to us at hello@getlanzarote.com and we'll respond promptly.