Terms & Conditions

1. About us

Get Lanzarote ("we", "us", "our") is a concierge service that arranges private experiences in Lanzarote, Canary Islands. We act as intermediary between guests and local activity providers. Our contact email is hello@getlanzarote.com.

2. Nature of the service

We operate an assisted booking model. Submitting a request form on this website does not constitute a confirmed booking. Your request is reviewed by our local team, who will contact you within 2 hours to confirm availability and provide exact pricing before any payment is requested.

No payment obligation arises until you have explicitly confirmed the experience in writing (by email or WhatsApp) and received payment instructions from us.

3. Booking and confirmation

1. You submit a request via our website form or direct contact.
2. We review availability with our trusted local providers.
3. We reply with a confirmation, price, and details.
4. You confirm in writing that you wish to proceed.
5. We send payment instructions. Only at this point is a booking considered confirmed.
6. Upon receipt of payment, you receive full experience details (meeting point, what to bring, local guide contact).

4. Pricing

Prices shown on our website are indicative starting prices unless otherwise stated. Final pricing depends on group size, date, specific configuration, and availability. We always confirm the final price before requesting payment.

All prices are quoted in Euros (EUR). For non-Euro payment methods, exchange rate fluctuations are the customer's responsibility.

5. Cancellation and refunds

Cancellation terms vary by experience and provider. The applicable policy will be communicated clearly at the point of confirmation. As a general guide:

• More than 48 hours before the experience: Full refund in most cases.
• 24–48 hours before: Partial refund or credit, depending on the provider.
• Less than 24 hours: No refund in most cases, unless due to weather or safety cancellation by the provider.

If a provider cancels due to adverse weather or safety concerns, we will offer an alternative date or a full refund.

6. Our responsibilities

We act as an intermediary. The experience itself is delivered by third-party local providers. We carefully select and vet our providers, but we cannot accept liability for incidents, injuries, or losses arising during the experience itself beyond what is required by applicable consumer protection law.

We are responsible for accurately representing the experiences, ensuring the booking process is clear, and providing the information you need to participate safely.

7. Your responsibilities

By submitting a booking request, you confirm that:

• The information you provide is accurate and complete.
• All members of your group meet any age, health, or fitness requirements communicated by us.
• You have appropriate travel insurance for your visit to Lanzarote.
• You will follow the safety instructions of guides and providers.

8. Intellectual property

All content on this website — including text, photography, and design — belongs to Get Lanzarote or is used with permission. You may not reproduce or distribute any content without our written consent.

9. Governing law

These terms are governed by the laws of Spain. Any disputes shall be subject to the jurisdiction of the courts of Las Palmas de Gran Canaria, Canary Islands, unless consumer protection law in your country of residence affords you greater rights.

10. Changes to these terms

We may update these terms from time to time. Material changes will be communicated on this page. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

11. Contact

Questions about these terms? Write to us at hello@getlanzarote.com and we'll respond promptly.